How can we assist you?

Find answers to frequently asked questions, step-by-step guides, and troubleshooting tips for all Roomismo features. Whether you need help with your PMS, Channel Manager, Guest App, or Booking Engine, our support centre has you covered.

PMS

How do I make a reservation?
Can I cancel the booking?
What's the cancellation policy?

Channel Manager

How many channels can I connect to the platform?
Will the booking system update automatically when a reservation is made on the channels?

Guest App

What amenities could be available on the Guest App?
Is there a concierge service?
How can my guest request additional services?

Payments

What payment methods can I offer to my guests with Roomismo?
Do you offer any discounts or promotions?
When can I charge my guest for their stay?

Accommodations

What types of rooms can you support?
Can my guest request a specific room or floor?

Need more help?

Our specialized support team is available daily, from 9:00 a.m, to 11:00 p.m., to serve hoteliers and tourist accommodation owners with their every need.