Communications Hub
Run all guest and staff communication from a single hub. Automate outbound messaging across email, WhatsApp, and SMS while the unified inbox keeps every inbound conversation in one place. Define how owners, team members, and guests are notified at every stage of the stay, from booking confirmation to post-checkout.
Key Features
Discover the powerful capabilities that make this feature essential for modern hospitality management. Each functionality is designed to save you time, reduce errors, and enhance your guests' experience.
Automated Outbound Messaging That Complements Your Unified Inbox
The Communications Hub brings every inbound guest conversation and every outbound message under one roof. The unified inbox collects messages from Booking.com, Airbnb, WhatsApp, email, SMS and the Guest App so your team replies from one screen with full context. On the outbound side, automate confirmations, check-in instructions, reminders and promotions via the channel each guest prefers. Internally, configure how owners and staff are notified about bookings, tasks, and arrivals so no one is left chasing updates. Roomismo helps property managers reduce repetitive work and deliver consistent, branded, high-quality communication at every touchpoint.
Complete Communication Control
The Communications Hub handles both sides of the conversation: a unified inbox for inbound messages and automation for outbound ones. Control timing, channels, and content for a seamless guest experience at every touchpoint.
Automated Guest Messaging
Create message flows for every stage of the guest journey, from booking confirmation to check-out. Send essential info, reminders, house rules, or thank-you notes via email, SMS, or WhatsApp, all without lifting a finger.
Role-Based Staff Notifications
Decide who gets notified about what. Owners, cleaners, and managers can each receive updates tailored to their role, whether it’s a new booking, a task completed, or a last-minute change.
Communication Rules by Property or Booking Type
Customise how communication works across different properties or guest segments. Set different workflows based on property size, language, stay duration, or guest type to make sure the right message goes to the right person at the right time.
Benefits
See how this feature transforms your daily operations and delivers measurable value for your property. From improved efficiency to enhanced guest satisfaction, these benefits directly impact your bottom line.
Boost Guest Satisfaction
Keep guests informed and reassured every step of the way with timely, relevant messages that feel personal and professional.
Save Time with Smart Automation
Eliminate repetitive manual tasks by automating guest communication and staff notifications, freeing up your team to focus on what matters most.
Improve Team Coordination
Make sure everyone is on the same page. From owners to cleaners, each team member receives only the alerts that are relevant to their role.
Strengthen Your Brand Voice
Maintain a consistent tone and message across all communication channels, ensuring every outbound guest interaction reflects your unique brand identity.
Frequently Asked Questions
Find answers to the most common questions about this feature. If you need further assistance, our support team is always ready to help.
