Unified Inbox
Manage all guest messages from Booking.com, Airbnb, WhatsApp, and the Guest App in one place. Stop switching between OTA extranets, respond to every guest from a single, centralised inbox inside Roomismo.
Key Features
Discover the powerful capabilities that make this feature essential for modern hospitality management. Each functionality is designed to save you time, reduce errors, and enhance your guests' experience.
One Inbox for Every Guest Channel
Roomismo's Unified Inbox brings every guest conversation into one centralised interface, no more logging into separate OTA extranets to check and reply to messages. Whether a guest reaches out via Booking.com, Airbnb, your Roomismo Guest App, or WhatsApp, the message lands in the same inbox and your team can respond instantly from one screen. Full conversation history is preserved across channels, so your staff always has context. With real-time notifications, multi-language support, and message templates, your team can handle higher volumes with faster response times and a consistently professional guest experience.
All Channels, One Screen
Guest messages from Booking.com, Airbnb, WhatsApp, and the Roomismo Guest App are aggregated into a single unified inbox, no more switching between OTA extranets.
Real-Time Messaging Across Channels
Respond instantly to guest inquiries regardless of where they originated. Every reply is routed back through the correct channel automatically.
Cross-Channel Conversation History
View the full conversation thread for each guest across all channels in one place. Your team always has context, even when guests switch between platforms.
Multi-Language Support & Templates
Break language barriers with built-in multi-language support, and speed up responses with customisable message templates for common inquiries.
Benefits
See how this feature transforms your daily operations and delivers measurable value for your property. From improved efficiency to enhanced guest satisfaction, these benefits directly impact your bottom line.
Stop Switching Between Extranets
Your staff no longer needs to log into Booking.com, Airbnb, or other OTA dashboards to respond to guests. Everything is in Roomismo.
Faster Response Times
With all messages in one place and instant notifications, your team can respond in seconds, not hours, boosting guest satisfaction and review scores.
Never Miss a Message
Centralised messaging means no conversation falls through the cracks, whether it comes from an OTA, WhatsApp, or your Guest App.
Personalised, Contextual Replies
Full conversation history and booking context give your team everything they need to provide personalised, informed responses every time.
Frequently Asked Questions
Find answers to the most common questions about this feature. If you need further assistance, our support team is always ready to help.
