These general terms of cooperation ("General Terms"), together with the specific terms of cooperation, which are separately signed by each Client (as defined below) at the beginning of their cooperation with the Company ("Specific Terms"), define the framework for the cooperation between the Company and the Clients. The General Terms and the Specific Terms together constitute a single set and collectively form the "Terms." By accepting the Company's Services, the Client accepts the Terms. The Company may periodically revise these General Terms. In such cases, any changes to the General Terms will be clearly indicated. We reserve the right to update and modify the terms of this Agreement at any time at our sole discretion. The revised version will take effect at the time of its publication unless otherwise stated. If the revision includes changes that limit or affect the rights of the Clients or increase their responsibilities or obligations, a related notification will be published fifteen (15) days before the implementation of the revised version, either on a dedicated page titled "General Terms Policy Updates" or at the beginning of the General Terms text, or Clients will be informed via email sent to their registered email addresses. You expressly agree that this notification protocol is sufficient and adequate to inform you about the revisions to this agreement. This deadline will always apply unless a force majeure event arises as defined by law, or the Company is required to address an unforeseen and imminent cybersecurity risk. If you continue to use our Services after any changes to these General Terms take effect, you agree to be bound by those changes.
The company under the trade name "TSOUMITAS ACHILLEAS" and the brand name "Flarmio," (the "Company" or "We"), is a sole proprietorship established and operating under Greek law, based in the municipality of Trikala, 11 Feidiou St., Trikala, Postal Code 42131, with VAT number 127573303 and supervised by the Trikala Tax Office. The Company has designed and manages the website www.roomismo.com (hereinafter "the Website") and the corresponding mobile application (hereinafter "the Application"), through which professional users, such as tourist accommodations or tourism businesses welcoming tourists and providing them with lodgings and other related services, such as dining, entertainment, recreation, and sports (hereinafter "the Client(s)"), are provided with an online system (online system) that offers users a rich collection of Services through the Application, allowing users to manage lodging accommodations, hotels, and other independent properties in the travel services sector. Essentially, Roomismo functions as an online assistant, facilitating the personalization of guest experiences and simplifying operational processes for staff. For clarity, the term "Services" includes all the functions available through the Application, such as online chat functionality, which allows guests to easily communicate with selected staff members, a booking sorting system to facilitate reservation processes, etc. The Services are described in detail below.
2.1. The Company provides the Client with Services that simplify a range of operational processes for the staff and personalize the guest experience. For clarity, the term "Services" includes all the features provided through the Application. A detailed description of the Services is presented below. Any new features that enhance or improve the current Services, including the release of new functionalities or products, are also governed by these Terms.
2.2. The Company provides the Client with the following Services as detailed on the Company’s Website (www.roomismo.com):
2.2.1. Online chat functionality: Communication between the Guest and the Client is facilitated through the Service. The Company may process (including storing, accessing, or controlling) communications sent through the online chat. The Client must not use the online chat Service for sending unsolicited electronic communications to any person and fully indemnifies the Company for any claims from third parties and any fines resulting from illegal or unauthorized use of the online chat by the Client.
2.2.2. Guest request management: The Client can improve guest-staff interactions using the Application. The Application allows for a response system for guest requests submitted through the Application, enhancing overall customer satisfaction.
2.2.3. Online scheduling of services: The Application allows guests to book appointments for various services provided by the accommodation, such as restaurant reservations, spa appointments, and other services. This Service improves the guest experience by offering a seamless and accessible service booking process.
2.2.4. Room status: The Application integrates an advanced room status system. The status is displayed and updated, ensuring accurate real-time information regarding room availability.
2.2.5. Access to room information: Guests can access comprehensive information about their room, reservation details, and available amenities via the Application. This feature provides transparency and allows the Client to share relevant information to enhance the guest's stay.
2.2.6. Access to area information: The Application offers a feature that allows guests to access detailed information about the surrounding area of the accommodation. From local attractions and points of interest to dining options and transportation services, guests can access valuable information to enhance their overall stay. The Client is responsible for ensuring the accuracy and clarity of this information to provide a well-informed and enjoyable experience both inside and outside the accommodation.
2.2.7. Staff management: The application enables clients to manage all staff members efficiently. The Client can assign roles to staff and monitor performance.
2.2.8. Personalized staff permissions: Accommodation staff members, at the discretion of the Client, can receive specific permissions and access levels through our Application. The Client has the authority to set staff permissions, customizing access to functionalities as required for seamless daily operations.
2.3. The Company may provide the Client with additional services that complement the Services mentioned above or may add more specialized services from time to time. Where specific terms need clarification for these services, the Client will be provided with detailed information through the Company's Sales Manager or via email, and based on that information, they may choose to accept or decline them.
2.4. Any new features that enhance or improve the current Services, including the release of new functionalities or products, are also governed by the Terms. The Company reserves the right to change or discontinue the Services at any time, with or without notice. You agree that the Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of any of the Services.
The rest of the detailed terms continue as per the context, including payment terms, termination of cooperation, client responsibilities, confidentiality, GDPR compliance, intellectual property, indemnification, limitation of liability, and final provisions.
3. CLIENT’S ELECTRONIC CONNECTION WITH THE WEBSITES
Regarding the ways the Client connects with the Websites, whether through the Company’s online portal, the Client's PC monitor, or a connection bridge, the following are clarified:
3.1. To provide the Services, the Client must connect electronically to the Websites using one of the above-mentioned methods, selected in consultation with the Company. The Company will provide the Client with the necessary software or technical details for the operation, scheduling, and management of the accommodation via the Websites or Applications.
3.2. By connecting to the Websites in any way, the Client is deemed to have explicitly declared and unconditionally accepted the General Terms.
3.3. The Company makes every reasonable effort to maintain and properly service its software to ensure the smooth operation of the Websites and Applications. However, the Client acknowledges that the availability of the websites may be affected by external factors (such as the Client’s equipment, the high number of users attempting access, server unavailability, etc.) due to the nature of the internet. The Client agrees that the Company will not be held responsible for interruptions in operation or any malfunction of the Websites, Applications, or the Company’s system.
4.1. In exchange for the provision of Services, the Company is entitled to a fee, which is determined at the time of the Client’s registration for the Services. The fee amount will depend on the number of beds the Client manages within the professional premises they operate.
4.2.1. Monthly Subscription. The Client will pay the Company a monthly subscription fee, the amount of which will be determined and mutually agreed upon at the time of subscribing to the Service (the "Subscription Fee"). The Client acknowledges that the Subscription Fee is non-refundable unless explicitly stated in this Agreement. The Client recognizes and agrees that the charges for using our Services will be calculated based on the total number of available rooms in their facility. This pricing model is designed to provide a transparent and scalable approach, ensuring that our Services align with the specific needs and scale of each Client's business.
4.2.2. The Client is obligated to pay the Subscription Fee or any additional fees for supplemental Services they have selected. The Company will invoice the Client based on the selected Billing Period. Unless otherwise agreed upon, the Billing Period for the Client is 30 days, beginning the day after the Client's registration for the corresponding Service:
4.2.3. If access to the Services is obtained autonomously by the Client without prior consultation with the Company, the Subscription will automatically renew after the Subscription Period ends, charging the Subscription Fee to the Client's card.
4.2.4. The Client can completely cancel their subscription to the Services in consultation with the Company. After cancellation, the Company will stop providing the Services, and the Client will no longer have access to them. In the event of subscription cancellation:
4.3. Failure to adhere to the payment schedule may result in the suspension or termination of the Services.
4.4. Adjustments and Modifications: The Company reserves the right to adjust pricing structures based on market conditions, technological advancements, or changes to the scope of the provided Services. The Client will be notified in advance of any modifications to the financial terms, ensuring transparency and collaboration.
4.5. Currency and Taxes: All financial transactions and billing details are expressed in the agreed currency as defined in the agreement. The Client is responsible for any applicable taxes, levies, or duties imposed by local authorities in connection with the provided Services, and these charges will be clearly communicated and separately listed on invoices. The Client explicitly acknowledges and agrees to comply with these financial terms, understanding that compliance is essential for the continuous provision of our Services.
4.6. Invoicing/Payment Terms
4.6.1. The Company will issue an invoice at the end of each month for the fees owed for the previous month.
4.6.2. Payment of the Company's fee will be made by the Client to the Company's Bank Account within thirty (30) days from the issuance of the Company's invoice.
4.6.3. The issuance and acceptance of the Company’s invoices, whether for fee payments or other services, can also be done electronically through the issuance and sending of electronic invoices to the email address provided by the Client in the Specific Terms.
5.1. The cooperation between the Company and the Client is of indefinite duration. Both the Company and the Client have the right to terminate the cooperation at any time by mutual written agreement. Additionally, either party has the right to terminate the cooperation without cause and without liability by providing prior written notice to the other party thirty (30) calendar days in advance. In the event of changes to the General Terms by the Company, with which the Client does not agree, the Client is entitled to terminate the agreement with the Company by providing prior written notice of fifteen (15) calendar days. If the Client continues to use the Services, it is implied that they accept the changes. The effects of termination will take place after the expiration of the relevant notice period, and until then, both the Company and the Client are obliged to fully fulfill their mutual obligations.
5.2. The Company reserves the right to suspend or temporarily halt the provision of part or all of its Services to the Client with five (5) days' prior written notice in cases of a serious reason, or even immediately if there is malicious software, data breaches, illegal or inappropriate content, unsolicited electronic messages, inappropriate products or services of the Client, counterfeiting, fraud, etc.
5.3. The Company reserves the right to permanently discontinue the provision of Services with thirty (30) days' prior written notice and to cease displaying the Client and its Products on the Websites or Applications for a serious reason.
5.4. Indicative reasons for suspension, discontinuation, or deletion may include:
Any communication between the Client and the Company shall be made in the following ways:
Throughout the duration of the cooperation, and even after its termination or conclusion in any manner, the Client is obligated to strictly maintain the confidentiality of any information received or learned as part of or in connection with their cooperation with the Company. The Client must not disclose or publish to third parties any information they become aware of regarding this cooperation, including, but not limited to, trade secrets, know-how, pricing policies, commission rates, financial and other activities, or the organization of the Company. The Client also agrees to impose this confidentiality obligation on their employees, partners, or agents.
8.1. The Client is obliged to comply with the provisions of the GDPR (General Data Protection Regulation) regarding the use of the Services. Without limiting the generality of the foregoing, the Client must:
8.2. Personal Data of the Client
8.2.1. The Company commits and declares to the Client that it processes the Client's personal data ("Client Personal Data"), as communicated by the Client or any of their representatives, solely for the purpose of providing the Services and fulfilling the present Terms, in compliance with applicable data protection legislation. The Company adheres to the provisions of Law 4624/2019, Law 2774/1999, the decisions and guidelines of the Data Protection Authority, and the General Data Protection Regulation (EU) 2016/679 (GDPR) concerning the Client’s Personal Data. The data processed by the Company solely for the purpose of providing the Services includes:
8.2.2. Upon termination or expiration of the cooperation between the Company and the Client, the Company will delete the Client’s personal data in accordance with the relevant national data retention provisions and other applicable legal requirements. The Company may continue to retain the Client’s Personal Data, provided it is authorized to do so under Article 17, paragraph 3 of the GDPR (i.e., for the establishment, exercise, or defense of the Company’s legal claims).
9.1. All intellectual or industrial property rights related to the Websites, Applications, the “Roomismo” logo, the software, the database, and everything created by the Company for the provision of Services, which generally pertains to the Services and its operations, belong exclusively to the Company. Any intellectual or industrial property rights, trademarks, or logos related to the Client exclusively belong to the Client, provided they are the legitimate holder, and in any case, they do not belong to the Company.
9.2. The use of the Client's logos, trademarks, and trade names by the Company will be solely for the purposes of fulfilling the agreement between the Company and the Client. By accepting the Terms and accessing the websites, the Client explicitly consents and authorizes this usage. The Company does not retain any rights over the Client’s intellectual or industrial property.
To the extent permitted by applicable law, the Client agrees to indemnify and hold harmless the Company, at the Client's expense, from any claim, lawsuit, legal action, or proceeding brought against the Company or any of its officers, and from any related liability, damage, settlement, penalty, fine, cost, or expense (including reasonable attorney fees and other legal expenses) incurred by the Company or any of its officers arising from or related to actions or omissions by the Client. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the Client.
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages (including moral damages) arising from or related to the use of the services, the website, or any other linked source, reference, or access to any materials, information, products, or services. This includes, but is not limited to, lost profits, business interruptions, lost savings, or the loss of programs or other data, even if the Company has been expressly advised of the possibility of such damages. This exclusion and disclaimer of liability apply to all claims, whether based on contract, warranty, tort, or any other legal theory.
12.1. If any of the present Terms is initially or subsequently rendered invalid, this shall not affect the validity of the remaining Terms.
12.2. The Company may assign its claims and rights under the Terms without the prior consent of the Client.
12.3. The Company’s failure to exercise any of its rights under the Terms shall not constitute a waiver of such rights.
